1. Introduction
ProfitRiseNow ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
This policy applies to all personal information we collect through our website (www.profitrisenow.co.ke), mobile applications, and other services we provide. By using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Financial Information: Income details, investment preferences, financial goals, and risk tolerance
- Identity Information: National ID number, passport number, and date of birth
- Professional Information: Employment details, business information, and professional qualifications
- Communication Preferences: Language preferences and marketing consent
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Information: Pages visited, time spent on pages, and navigation patterns
- Location Information: General geographic location based on IP address
- Technical Information: Cookies, log files, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Financial institutions and credit bureaus
- Public records and government databases
- Social media platforms (with your consent)
- Business partners and service providers
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Providing financial planning and advisory services
- Managing investment portfolios and accounts
- Processing transactions and payments
- Delivering personalized financial recommendations
- Maintaining client relationships and communication
3.2 Business Operations
- Improving our services and website functionality
- Conducting market research and analysis
- Developing new products and services
- Ensuring compliance with legal and regulatory requirements
- Preventing fraud and ensuring security
3.3 Communication
- Sending service-related communications
- Providing customer support and assistance
- Sending marketing materials (with your consent)
- Notifying you of important updates and changes
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill our obligations under service agreements
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional services
- Legal Obligation: To comply with applicable laws and regulations
Vital Interest: To protect your safety and security
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing and financial transactions
- Data analysis and marketing services
- Customer support and communication
- Legal and compliance services
5.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders or legal proceedings
- Response to government requests and investigations
- Protection of our rights and property
- Prevention of fraud and illegal activities
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response and breach notification procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain client relationships
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
- Other legally recognized transfer mechanisms
9. Your Rights and Choices
You have the following rights regarding your personal information:
9.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Verify the accuracy of your information
9.2 Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your data
9.3 Restriction and Objection
- Request restriction of processing
- Object to processing based on legitimate interests
- Withdraw consent for processing
9.4 Marketing Preferences
- Opt out of marketing communications
- Manage your communication preferences
- Unsubscribe from email lists
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
11. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
14. Complaints
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with:
- Our Data Protection Officer at [email protected]
- The Office of the Data Protection Commissioner in Kenya
- Your local data protection authority
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Kenya. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Kenya.
This Privacy Policy is effective as of the date stated above and applies to all users of our services. By using our services, you acknowledge that you have read and understood this Privacy Policy.